UK SME seller support
Seller help centre
Practical guidance for turning a UK catalogue into export-ready listings buyers can trust abroad.
Before you start
- Prepare business details, Companies House number if applicable, contact details, payout information, and store imagery.
- Decide the countries you can reliably serve and your expected dispatch time.
- Review restricted categories before importing existing products.
Listing export readiness
- Add product weight, package dimensions, materials, origin, care instructions, and any safety notes.
- Choose ship-to countries and restricted countries deliberately, especially for liquids, batteries, food, and cosmetics.
- Use clear product titles that international buyers can understand without local shorthand.
Shipping and customs
- Use tracked services where possible for international orders.
- Make dispatch windows realistic; optimistic dates create disputes later.
- Do not promise final duties or taxes unless a landed-cost provider supplies them.
Support expectations
- Reply to buyer questions and order issues within 2 working days.
- Keep messages on Click2Shop so cases can be reviewed fairly.
- Resolve late dispatch, damaged orders, and return requests quickly to protect your store rating.