Safety & trust
Last updated Apr 1, 2026
Verified sellers
Every seller on Click2Shop is identity-verified via Onfido and cross-checked against Companies House. Verified sellers display a tick on their storefront.
Prohibited items
- Counterfeit or infringing goods.
- Weapons, ammunition, and knives (with the usual Offensive Weapons Act 2019 exceptions).
- Prescription medicines, controlled drugs, and psychoactive substances.
- Tobacco and related products to buyers under 18.
- Alcohol without Challenge 25 enforcement.
- Live animals.
- Anything on the UK sanctions list or subject to export controls.
Buyer protection
All orders are protected by Click2Shop Buyer Guarantee — we'll refund you if the item doesn't arrive, arrives damaged, or is significantly not as described. Report a problem from the order page.
Reporting
See a listing that shouldn't be here? Click "Report" on the product page or email trust@click2shop.co.uk. We respond to reports within 24 hours.
Online Safety Act
Click2Shop is a user-to-user service within the scope of the Online Safety Act 2023. We publish our annual transparency report at click2shop.co.uk/transparency.