Safety & trust

Last updated Apr 1, 2026

Verified sellers

Every seller on Click2Shop is identity-verified via Onfido and cross-checked against Companies House. Verified sellers display a tick on their storefront.

Prohibited items

• Counterfeit or infringing goods.
• Weapons, ammunition, and knives (with the usual Offensive Weapons Act 2019 exceptions).
• Prescription medicines, controlled drugs, and psychoactive substances.
• Tobacco and related products to buyers under 18.
• Alcohol without Challenge 25 enforcement.
• Live animals.
• Anything on the UK sanctions list or subject to export controls.

Buyer protection

All orders are protected by Click2Shop Buyer Guarantee — we'll refund you if the item doesn't arrive, arrives damaged, or is significantly not as described. Report a problem from the order page.

Reporting

See a listing that shouldn't be here? Click "Report" on the product page or email trust@click2shop.co.uk. We respond to reports within 24 hours.

Online Safety Act

Click2Shop is a user-to-user service within the scope of the Online Safety Act 2023. We publish our annual transparency report at click2shop.co.uk/transparency.